SwitchboardCode-First Contact Center Framework

using Switchboard.Infrastructure;

var app = new SwitchboardApp();

// Create a new Connect instance
var callCenter = app.CreateCallCenter("MyCallCenter", "my-call-center");

// Add business hours
var businessHours = HoursOfOperation
    .Create("Business Hours")
    .WithTimeZone("America/New_York")
    .WithStandardBusinessHours()
    .Build(callCenter);

// Add queues
var salesQueue = Queue
    .Create("Sales")
    .SetDescription("Sales inquiries")
    .SetMaxContacts(50)
    .Build(callCenter, businessHours.HoursOfOperation.Name);

var supportQueue = Queue
    .Create("Support")
    .SetDescription("Support requests")
    .SetMaxContacts(50)
    .Build(callCenter, businessHours.HoursOfOperation.Name);

// Create a contact flow with IVR menu
Flow
    .Create("Main Menu")
    .SetType(FlowType.ContactFlow)
    .PlayPrompt("Welcome to our call center!")
    .GetCustomerInput(
        """
        To speak to sales, press 1.
        To speak to support, press 2.
        """,
        branch =>
            branch
                .OnDigit("1", sales => sales
                    .PlayPrompt("Transferring to sales...")
                    .TransferToQueue("Sales")
                    .Disconnect())
                .OnDigit("2", support => support
                    .PlayPrompt("Transferring to support...")
                    .TransferToQueue("Support")
                    .Disconnect())
                .OnDefault(menuDefault =>
                    menuDefault
                        .PlayPrompt("Invalid selection. Goodbye.")
                        .Disconnect())
                .OnTimeout(menuTimeout =>
                    menuTimeout
                        .PlayPrompt("No selection received. Goodbye.")
                        .Disconnect())
                .OnError(menuError =>
                    menuError
                        .PlayPrompt("An error occurred. Goodbye.")
                        .Disconnect()),
            menu => menu.TimeoutSeconds = 10,
            "main-menu")
    .Build(callCenter);

app.Synth();