Wait

Pause flow execution for a specified duration.

Signature

IFlowBuilder Wait(int seconds, string? identifier = null)

Parameters

Parameter	Type	Required	Description
seconds	int	Yes	Duration to wait in seconds (must be positive)
identifier	string?	No	Optional identifier for the action

Examples

Simple Pause

Flow.Create("Announcement")
    .PlayPrompt("Important information:")
    .Wait(2)  // 2 second pause
    .PlayPrompt("Our hours have changed.")
    .TransferToQueue("Support")
    .Disconnect();

Between Menu Options

Flow.Create("Clear Menu")
    .PlayPrompt("Welcome to Nick Software.")
    .Wait(1)
    .PlayPrompt("Press 1 for Sales.")
    .Wait(1)
    .PlayPrompt("Press 2 for Support.")
    .Wait(1)
    .PlayPrompt("Press 3 for Billing.")
    .GetCustomerInput("Please make your selection.")
        .OnDigit("1", s => s.TransferToQueue("Sales"))
        .OnDigit("2", s => s.TransferToQueue("Support"))
        .OnDigit("3", s => s.TransferToQueue("Billing"))
        .OnDefault(d => d.Disconnect())
    .Disconnect();

After Error

Flow.Create("Error Recovery")
    .InvokeLambda("ProcessRequest")
        .OnSuccess(s => s.TransferToQueue("Support"))
        .OnError(e => e
            .PlayPrompt("An error occurred.")
            .Wait(2)
            .PlayPrompt("Please try again later.")
            .Disconnect());

Hold Pattern

Flow.Create("CustomerHold")
    .SetType(FlowType.CustomerHold)
    .PlayPrompt("Please continue to hold.")
    .Wait(30)  // 30 second hold music/silence
    .PlayPrompt("Your call is important to us.")
    .Wait(30)
    .PlayPrompt("An agent will be with you shortly.")
    .EndFlowExecution();  // Loop back

Paced Announcements

Flow.Create("Queue Announcement")
    .SetType(FlowType.CustomerQueue)
    .PlayPrompt("You are caller number 5 in the queue.")
    .Wait(3)
    .PlayPrompt("Expected wait time is approximately 10 minutes.")
    .Wait(3)
    .PlayPrompt("Thank you for your patience.")
    .Wait(60)  // Wait before repeating
    .EndFlowExecution();

AWS Connect Block Type

This block generates the Wait action type in the exported flow JSON.

Limitations

Limit	Value
Maximum wait	300 seconds (5 minutes)
Minimum wait	1 second

Best Practices

1. Keep waits short - Long waits frustrate customers
2. Use for pacing - Improve comprehension of announcements
3. Consider queue flows - Use in hold/queue flows for periodic messages
4. Don't overuse - Avoid excessive pauses

See Also

• PlayPrompt - Audio announcements
• EndFlowExecution - Loop queue/hold flows