Disconnect

End the contact and disconnect the caller.

Signature

IFlowBuilder Disconnect(string? identifier = null)

Parameters

Parameter	Type	Required	Description
identifier	string?	No	Optional identifier for the action

Examples

Basic Disconnect

Flow.Create("Simple Flow")
    .PlayPrompt("Thank you for calling. Goodbye.")
    .Disconnect();

After Queue Transfer

Flow.Create("Queue Transfer")
    .TransferToQueue("Support")
    .Disconnect();  // Required after TransferToQueue

In All Branches

Flow.Create("Complete Flow")
    .GetCustomerInput("Press 1 for Sales, 2 for Support.")
        .OnDigit("1", sales => sales
            .PlayPrompt("Transferring to Sales.")
            .TransferToQueue("Sales")
            .Disconnect())  // Each branch ends
        .OnDigit("2", support => support
            .PlayPrompt("Transferring to Support.")
            .TransferToQueue("Support")
            .Disconnect())
        .OnDefault(def => def
            .PlayPrompt("Invalid selection. Goodbye.")
            .Disconnect())
        .OnTimeout(timeout => timeout
            .PlayPrompt("No input received. Goodbye.")
            .Disconnect())
        .OnError(error => error
            .PlayPrompt("An error occurred. Goodbye.")
            .Disconnect());

After Lambda Error

Flow.Create("Lambda Flow")
    .InvokeLambda("CustomerLookup")
        .OnSuccess(success => success
            .TransferToQueue("Support")
            .Disconnect())
        .OnError(error => error
            .PlayPrompt("Service unavailable. Please try again later.")
            .Disconnect());

Graceful Shutdown

Flow.Create("Graceful Exit")
    .PlayPrompt("Thank you for contacting Nick Software.")
    .PlayPrompt("Your feedback is important to us.")
    .PlayPrompt("Have a wonderful day!")
    .Disconnect();

AWS Connect Block Type

This block generates the DisconnectParticipant action type in the exported flow JSON.

Best Practices

1. Always include Disconnect - Required after queue transfers
2. Play goodbye message - Professional closing
3. End all branches - Every path should terminate
4. Don't orphan contacts - Ensure flows always end

See Also

• EndFlowExecution - End flow without disconnect
• TransferToQueue - Queue transfers