Set Blocks

Set blocks configure contact properties, behaviors, and retrieve metrics.

Blocks in this Category

• SetContactAttributes - Set or update contact attributes
• SetLoggingBehavior - Enable or disable flow logging
• SetRecordingBehavior - Control call recording
• SetWhisperFlow - Configure whisper flows for agents
• SetQueueMetrics - Retrieve queue statistics
• SetCallback - Configure callback settings

Overview

Set blocks allow you to:

• Store customer data - Account info, preferences, selections
• Configure behaviors - Logging, recording, whispers
• Prepare for routing - Set working queue, callback number
• Gather metrics - Queue status, wait times

Common Patterns

Storing Customer Information

Flow.Create("Customer Setup")
    .InvokeLambda("GetCustomerInfo")
        .OnSuccess(s => s.SetContactAttributes(attrs =>
        {
            attrs["CustomerName"] = Attributes.External("Name");
            attrs["AccountId"] = Attributes.External("AccountId");
            attrs["CustomerTier"] = Attributes.External("Tier");
        }))
        .OnError(e => e.PlayPrompt("Welcome!"))
    .PlayPrompt($"Welcome, {Attributes.Contact("CustomerName")}!")
    .TransferToQueue("Support");

Enabling Features

Flow.Create("Configured Flow")
    .SetLoggingBehavior(true)
    .SetRecordingBehavior(true)
    .SetWhisperFlow("AgentWhisper")
    .PlayPrompt("Your call may be recorded.")
    .TransferToQueue("Support");

Queue Selection

Flow.Create("Queue Selection")
    .GetCustomerInput("Press 1 for Sales, 2 for Support.")
        .OnDigit("1", s => s.SetWorkingQueue("Sales"))
        .OnDigit("2", s => s.SetWorkingQueue("Support"))
        .OnDefault(d => d.SetWorkingQueue("General"))
    .TransferToQueue("$.Attributes.SelectedQueue");  // Dynamic transfer

Attribute Types

Type	Description	Persistence
Contact Attributes	User-defined values	Persist for contact duration
Flow Attributes	Temporary variables	Only in current flow
Segment Attributes	Complex nested values	For analytics/reporting

See Also

• Attributes Reference - Attribute types and access patterns