SetRecordingBehavior

Enable or disable call recording for the contact.

Signature

IFlowBuilder SetRecordingBehavior(bool enabled, string? identifier = null)

Parameters

Parameter	Type	Required	Description
enabled	bool	Yes	Enable or disable recording
identifier	string?	No	Optional identifier for the action

Examples

Enable Recording

Flow.Create("Recorded Call")
    .SetRecordingBehavior(true)
    .PlayPrompt("This call may be recorded for quality and training purposes.")
    .TransferToQueue("Support")
    .Disconnect();

Pause for Sensitive Data

Flow.Create("Payment Flow")
    .SetRecordingBehavior(true)
    .PlayPrompt("Your call is being recorded.")
    .GetCustomerInput("Press 1 to make a payment.")
        .OnDigit("1", payment => payment
            // Pause recording for payment info
            .SetRecordingBehavior(false)
            .PlayPrompt("Recording paused. Please enter your card number.")
            .StoreCustomerInput("Card number:", input => input.MaxDigits = 16)
                .OnSuccess(s => s
                    .InvokeLambda("ProcessPayment")
                        .OnSuccess(paid => paid
                            // Resume recording
                            .SetRecordingBehavior(true)
                            .PlayPrompt("Recording resumed. Payment successful."))
                        .OnError(e => e
                            .SetRecordingBehavior(true)
                            .PlayPrompt("Payment failed.")))
                .OnError(e => e.Disconnect()))
        .OnDefault(d => d.TransferToQueue("Support"))
    .Disconnect();

VIP Recording Option

Flow.Create("VIP Recording")
    .InvokeLambda("GetCustomerPreferences")
        .OnSuccess(s => s
            .CheckContactAttribute(check =>
            {
                check.Attribute(Attributes.External("AllowRecording"))
                    .Equals(true, allow => allow
                        .SetRecordingBehavior(true)
                        .PlayPrompt("Your call will be recorded."))
                    .Otherwise(deny => deny
                        .SetRecordingBehavior(false)
                        .PlayPrompt("Per your preferences, this call will not be recorded."));
            }))
        .OnError(e => e.SetRecordingBehavior(true))
    .TransferToQueue("VIP")
    .Disconnect();

AWS Connect Block Type

This block generates the UpdateContactRecordingBehavior action type in the exported flow JSON.

Best Practices

1. Notify customers - Announce recording per legal requirements
2. Pause for sensitive data - Disable during payment collection
3. Resume after sensitive sections - Return to recording
4. Consider compliance - GDPR, PCI-DSS requirements

See Also

• SetLoggingBehavior - Flow logging
• StoreCustomerInput - Sensitive input collection