Terminate Blocks

Terminate blocks end or transfer the contact flow.

Blocks in this Category

• Disconnect - End the contact
• EndFlowExecution - End the current flow without disconnecting
• TransferToQueue - Transfer to an agent queue
• TransferToFlow - Transfer to another flow
• TransferToThirdParty - Transfer to external phone number

Overview

Terminate blocks define how a contact flow ends:

• Disconnect - Completely end the call
• EndFlowExecution - Return to a parent flow
• TransferToQueue - Connect to an agent
• TransferToFlow - Continue in another flow
• TransferToThirdParty - Connect to external number

Common Patterns

Menu with Transfers

Flow.Create("Main Menu")
    .GetCustomerInput("Press 1 for Sales, 2 for Support, 3 to disconnect.")
        .OnDigit("1", sales => sales
            .TransferToQueue("Sales")
            .Disconnect())
        .OnDigit("2", support => support
            .TransferToQueue("Support")
            .Disconnect())
        .OnDigit("3", bye => bye
            .PlayPrompt("Thank you for calling. Goodbye.")
            .Disconnect())
        .OnDefault(d => d.Disconnect())
        .OnTimeout(t => t.Disconnect());

Graceful Disconnect

Flow.Create("Graceful Exit")
    .PlayPrompt("Thank you for calling Nick Software.")
    .PlayPrompt("Have a great day!")
    .Disconnect();

Whisper Flow Pattern

// Whisper flows use EndFlowExecution
Flow.Create("AgentWhisper")
    .SetType(FlowType.AgentWhisper)
    .PlayPrompt("VIP Customer from account 12345.")
    .EndFlowExecution();  // Returns control to the system

Best Practices

1. Always end flows - Every path should terminate
2. Say goodbye - Play a closing message before disconnect
3. Use appropriate termination - Match the use case
4. Handle errors - Error paths should terminate properly